Refund & Return Policy

At Reflex Peptides, we are committed to maintaining the highest standards of product integrity, quality assurance, and customer service. Due to the specialized nature of our products and strict quality control procedures, all sales are considered final.

Returns & Exchanges

We do not accept returns or exchanges once an order has been delivered. This policy helps ensure the integrity, traceability, and quality of all products throughout our supply chain.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, contains missing items, or does not match the product ordered, please contact our support team promptly.

To submit a claim, you must:

• Contact us within 72 hours of delivery
• Include your order number
• Provide clear photographs showing the issue
• Retain all products and packaging until the claim has been reviewed

Claims submitted without sufficient documentation may be delayed or denied.

Eligible Issues

Examples of qualifying issues include:

• Broken or damaged containers
• Compromised packaging or seals
• Missing items from the shipment
• Incorrect products received
• Products that materially differ from the accompanying documentation

Minor cosmetic damage to external packaging that does not affect product integrity generally does not qualify for replacement or refund.

Order Cancellations

Orders may be cancelled under either of the following conditions:

• Within 2 hours of order placement, or
• Before shipment processing has begun

Once an order has entered fulfillment or shipping preparation, cancellation requests may no longer be accepted.

If you need to cancel an order, please contact us as soon as possible.

Refund Processing

When a refund is approved, funds will be returned to the original payment method used for the purchase.

Please allow:

• 5–7 business days for refund processing
• Additional time for your financial institution to post the refund to your account

We do not issue refunds through alternative payment methods unless required by law.

Shipping charges are generally non-refundable except when the refund results from our error.

Lost or Undelivered Packages

If a package is lost in transit or marked as delivered but not received, please contact us promptly.

We may:

• Open an investigation with the shipping carrier
• Request additional information from the customer
• Issue a replacement or refund when appropriate

Lost-package claims should be reported within 72 hours of the expected delivery date whenever possible.

Product Quality Commitment

Every product offered by Reflex Peptides is handled according to established quality-control procedures and is accompanied by relevant product documentation when applicable.

If you believe a product was received in error or does not meet the specifications listed on the product page, please contact our support team with your order information and any relevant documentation so we can review the matter.

Policy Summary

Situation	Resolution
Change of mind	Not eligible for return or refund
Damaged or incorrect order	Replacement or refund upon approval
Cancellation before fulfillment	Eligible for cancellation
Cancellation after fulfillment begins	Generally not eligible
Lost package	Carrier investigation and resolution review

Contact Us

For questions regarding this policy or to submit a claim, please contact:

Email: reflexpeptides@proton.me

Website: reflexpeptides.com/contact